Refund policy

Return & Refund Policy

✨ Coven & Chaos Return Policy ✨

At Coven & Chaos, every item is created and curated with care, intention, and a little bit of magic. Because many of our products are made to order, we ask that you please read our return policy carefully before placing your order.

Returns & Exchanges

We currently accept returns or exchanges only for items that arrive:

damaged
defective
incorrect
or significantly different from what was ordered

Because many of our products are printed or prepared specifically for each order, we are unable to accept returns or exchanges for:

buyer’s remorse
incorrect sizing choices
color preference
accidental orders
or minor variations in print placement or color due to screen settings

Please review all sizing charts and product details carefully before purchasing.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at:

📧 support@covenchaos.com

Please include:

your order number
photos of the item
photos of the packaging if applicable
a brief description of the issue

Once reviewed, we will gladly offer:

a replacement
store credit
or a refund if appropriate

Candles, Oils & Apothecary Items

For hygiene and safety reasons, we cannot accept returns on:

candles
oils
herbs
ritual items
or personal care products

unless the item arrives damaged or defective.

Shipping Issues

Coven & Chaos is not responsible for:

delayed shipping caused by carriers
lost or stolen packages marked as delivered
incorrect shipping addresses entered at checkout

Please double-check your shipping information before completing your purchase.

Refund Processing

Approved refunds are processed back to the original payment method. Please allow:

5–10 business days
for your financial institution to complete processing.

Questions?

We’re always happy to help.

For any questions regarding your order, please contact: